Customer focus and quality assured with ISO 9001 certification

City Network has been ISO 9001 certified. This is yet another acknowledgement that the company is right on track with it´s quality management efforts.

IT infrastructure is crucial for almost any company – regardless of industry and size. There is no margin for errors or interruptions in any of the involved networks, servers or other key areas. Even small disturbances can halt production or cause even greater problems.

Consequently companies that outsource their hosting to an external party have high quality and dependability demands on both products and services offered. At the same time, all customers have different needs and interests, which is why an infrastructure provider needs to have a well-functioning internal process to effectively meet the individual customer´s needs.

Since the company started their operations back in 2002, City Network has worked hard to create and maintain high quality infrastructure services for their customers. The focus on quality is one of the key reasons why City Network has become one of the leading providers of infrastructure services in Europe.

Another result of the dedicated and quality oriented work that City Network has put in is that the company now has become ISO 9001 certified. The certification of approval assures that all aspects of the company´s internal processes and methods put the customer in focus.

 

“We are glad that we took the strategic decision to work systematically with quality and that we became ISO-certified. Quality in our work and happy customers have always been our top priority, the difference now is that have the tools to do it according to efficient and internationally recognized methods. This will certainly make a difference in how our company is perceived from all aspects and give security to our customers” says Johan Christenson, CEO of City Network.

”We can assure that City Network have put in the effort internally to secure the quality of products and services with the help of a management system according to ISO 9001” says Fredrik Persson, Lead Assessor, at LRQA who is behind the certification of the company. 

“City Network have shown the ability to provide products and services that fulfill customer demands and that they mean to increase customer satisfaction by applying the system in an efficient way, says Fredrik Persson. This includes that the entire organization apply processes to continuously improve the system and ensure that customer demands are met”

About LRQA

About LR Management Systems (LRQA)
LRQA is a member of the Lloyd’s Register group. LRQA is a leading independent provider of assurance services including assessment, certification, validation, verification and training across a broad spectrum of standards and schemes.

About Lloyd’s Register (LR)
Lloyd’s Register is a global engineering, technical and business services organization wholly owned by the Lloyd’s Register Foundation, a UK charity dedicated to research and education in science and engineering. Founded in 1760 as a marine classification society, LR now operates across many industry sectors, with over 9000 employees in 78 countries.

Lloyd’s Register has a long-standing reputation for integrity, impartiality and technical excellence. Our compliance, risk and technical consultancy services give clients confidence that their assets and businesses are safe, sustainable and dependable. Through its global technology centres and research network, Lloyd’s Register is at the forefront of understanding the application of new science and technology to future-proof its clients’ businesses.